Privacy Policy

1. Introduction

Pathfinder Med, Inc. ("Pathfinder Med," "we," "our," or "us") provides an AI-powered platform to assist medical device companies with FDA regulatory submissions. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website at pathfindermed.com and our associated services (collectively, the "Service").

By accessing or using the Service, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use our Service.

2. Information We Collect

a. Information You Provide

• Account registration information (name, email, company)
• Device and regulatory submission data you upload or enter
• Communications with our team (support, demo requests)
• Payment information (processed by our payment provider; we do not store card numbers)

b. Information Collected Automatically

• Log data (IP address, browser type, pages visited, timestamps)
• Usage analytics to improve platform performance
• Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process and prepare regulatory submissions on your behalf
• Communicate with you about your account, submissions, and service updates
• Improve our AI models and regulatory knowledge base (using anonymized, aggregated data only)
• Comply with legal obligations and respond to lawful requests
• Detect and prevent fraud, abuse, or security incidents

We do not sell your personal information or device submission data to third parties.

4. Regulatory and Sensitive Data

Our Service processes technical regulatory data about medical devices, including device descriptions, intended use, and performance data. This data is used solely to prepare and manage your FDA submissions. We do not process patient health information (PHI) as defined under HIPAA as part of our standard service.

If your submission involves PHI (for example, clinical study data), you are responsible for ensuring appropriate de-identification or for entering into a Business Associate Agreement (BAA) with us before submitting such data. Contact us at legal@withpathfinder.com to request a BAA.

5. Information Sharing and Disclosure

We may share your information with:

• Service providers who assist us in operating the platform (cloud hosting, analytics, payment processing) under confidentiality obligations
• Regulatory specialists on our team who review and submit your application to the FDA
• The FDA, as required as part of the submission process you authorize us to make on your behalf
• Law enforcement or regulatory bodies when required by applicable law or to protect our rights

6. Data Retention

We retain your submission data for the duration of your account and for a period thereafter as required by applicable law and our regulatory record-keeping obligations. You may request deletion of your account data at any time (subject to legal retention requirements) by contacting support@withpathfinder.com.

7. Cookies

We use cookies and similar technologies to maintain your session, analyze usage, and improve user experience. You can control cookies through your browser settings. Disabling cookies may affect certain features of the Service.

8. Security

We implement industry-standard technical and organizational measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have rights including the right to access, correct, delete, or port your personal data, and the right to object to or restrict certain processing. To exercise these rights, contact us at privacy@withpathfinder.com.

California residents may have additional rights under the CCPA. EU/UK residents may have additional rights under the GDPR/UK GDPR. We will respond to verified requests within 30 days.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Policy on this page with an updated date and, for significant changes, by email. Your continued use of the Service after changes constitutes acceptance.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at: